Service Agreement - Charleston

1. Client Name

2. Contact Information

Include area code.

3. As a first-time client of MaidPure Inc., agree to the terms discussed in regard to the rate at which my house will be cleaned. I understand that MaidPure, Inc. will charge for my initial house cleaning on the day of and the initial cost will be::

4. For verification, please select the type of credit card you will submit to MaidPure and the four last digits of the card number.

Credit Card *

5. After the initial cleaning, I understand if I choose to become a regular client of MaidPure, a pre-determined fixed rate will be assigned to my cleaning based on how frequently the space is cleaned. I understand that this is an estimate and is subject to change based on cleanliness, and the number of hours spent cleaning.  MaidPure reserves the right to re-visit the price at any time, but will never change the price of my cleaning without first discussing it with me.

6. Please select of our signature home spa packages that best fits your needs and fill in the price that was given to you at the time of your estimate.  Any of these packages can be customized.  If you choose to do so please let us know.

Home Spa Package
Frequency of Cleanings

7. For my reoccuring cleaning charge, I choose the following method of payment:

Payment Method *

If a payment is not left, I authorize MaidPure, Inc. to charge my credit card. I also authorize MaidPure, Inc. to charge my card in the event of a lockout or do not give them at least a 24-hour cancellation notice prior to my scheduled cleaning. There will be a 4% charge to the card if a check or cash is not left at time of service.

8. Top 3 Cleaning Concerns:

9. Pets: We understand that your pets are part of the family and our staff will do everything possible to look out for their well being. Please keep in mind when preparing for your cleaning our staff does come and go frequently through the front door. If you feel your pet may try and get out while we are cleaning please make prior arrangements. If our staff feels threatened for any reason we will have to reschedule your cleaning. Please list any specific pet instructions below.

10.  Days and Time: Please let us know if you have any time or day constraints:

11. If there are any rooms or areas that you do not want the staff please let us know:

12. Please list items in your home that are of extreme value or irreplaceable. We will make sure our staff does not handle said items.

13. Trash and recycling is located:

14. MaidPure burns essential oil while cleaning, mists sheets with a calming lavender spray, and finishes the home with a geranium room spray. Please let us know if you are sensitive to any of the ingredients above.

Candle allergy

15. How would you like our staff to enter the home?

16. How would you like our staff to lock up your home?   For safety and security issues your home will be locked unless stated otherwise.

17. We ask that our clients provide a toilet brush and purchase a bag of cleaning brushes from MaidPure for sanitary purposes.  The staff will leave these behind after the initial cleaning.  Five dollars will be added to your initial bill.   Please let us know where these will be stored for future cleanings. If you need a replacement set of brushes, we will notify you before bringing new ones and an additional will be added.

18. Additional Items: If you have a diaper genie and you would like for it to be emptied, please show our staff how it works so we can eliminate error and waste of the bags.

19.  For quality control we like to check all jobs upon completion.  There are times when our manager is unable to check while that staff is still in your home.  Are you comfortable if management re-enters the home for a final check?

May we re-enter for quality check?

20. Please list any additional requests that may help us better serve you.

Submiting this, I acknowledge the charges described here on and assume full responsibility for said charges and agree to honor and abide by the terms of payment. I acknowledge and accept the terms and conditions set in place by MaidPure, Inc. Credit cards are secured through QuickBooks. Furthermore, I understand that there will be a 4% charge to the card if check or cash is not left at time of service.

Room Rotation - A room of choice is deep cleaned each cleaning. Please let our staff know which room you would like to have “deep cleaned”. The room rotation consists of lightly dusting blinds, ceiling fans, and or light fixtures. If the room has more than 5 sets of blinds we will dust the other half on our next visit. Please leave your request on a piece of paper on the kitchen counter.

Preparing for your cleaning - The staff is given a specific amount of time to clean your home. The best way to maximize your cleaning is to prepare your home for the team’s arrival. This includes but is not limited to: picking up and straightening your home and leaving fresh sheets out on the beds you would like made.

Lockouts - Client will be responsible for the full amount of the cleaning.

Cancellations - We understand cancellations happen last minute, but ask that you give us a 24 hour notice. If cancelled less then 24 hours you will be required to pay a $40 cancellation fee and $80 during peak holiday season.

Payment - All payments should be made at time of service unless otherwise arranged. We require a credit card be held to guarantee service and payment. If no payment is left at time of service the credit card on file will be charged. There will be a 4% charge to the card if check or cash is not left at time of service. MaidPure accepts Check, cash, Visa and MasterCard.

Late Payments - If payments are not received within 15 days of service; clients will be charged a weekly rate of $25.00. All returned checks will be charged a $35 fee.

Cleaning Rates - MaidPure will monitor the cleaning time of the first four cleanings. We will contact the client to discuss possible price changes if the cleaning time differs from the original bid. We also reserve the right to re-visit the estimate if cleanings are taking longer then expected. Any items added to regular cleanings will be charged according to extra time or pricing off our A la carte menu. Additionally, if a client skips a cleaning and/or stops and starts service, there may be an additional charge. For instance, if a bi-monthly client skips a cleaning, they may be charged a monthly cleaning charge since 4 weeks will have passed since their last cleaning.

Staff ‘s Safety & Health - We do not allow staff to use anything higher then a 3 step ladder or lift anything heavier then 25 lbs. For health reasons MaidPure does not allow staff to handle ANY pet feces or accidents, bodily fluids, and or anything else we feel may be a health risk.

Cleaning Times - MaidPure does our best to honor consistency of cleaning times. It may take a couple of cleanings before we get you into a regular schedule. We ask that you give our staff a 1-hour grace period before or after the scheduled cleaning due to unexpected circumstances.

Cleaning Products - MaidPure is an eco-friendly cleaning company and believes in only using safe products for our health and the environment. Please do not ask the staff to use any products which may contradict our philosophy.

Electronics - MaidPure uses only a dry cloth on flat screen TV’s and computer equipment. If a client requests otherwise we will not be responsible for any damages.

Laundry - We offer laundry as an a la carte item to our services. If client has special instructions please email MaidPure before cleaning time. If special instructions are not provided we will not assume responsibility for any damaged goods. Washer and dryers will not be left on when staff leaves.

Proper Installation - MaidPure is not responsible for damage due to improper installation. All surfaces are assumed sealed and ready to be cleaned without harm. Damage- In the event of an accident, MaidPure will take every step to replace the item. If we cannot find an identical item, we will make other arrangements. If an item is broken by our staff, we will leave behind a card and the owners will contact you within 24 hours to make arrangements for a replacement. MaidPure will not clean inside china cabinets or dust anything we feel is too fragile. MaidPure will not be responsible for damages that are not reported within 48 hours after cleaning or for items that can not be inspected by an owner or management. Anything above a $500 value will be turned over to our insurance company.

Soliciting Staff - MaidPure has invested a lot of time and hard work hiring and training good staff. We ask our clients not to solicit any of our staff to perform cleaning services of any kind. If so, further action may result in a fine.

100% - We stand behind our work 100%. If for some reason you are not satisfied with your cleaning we will be more then happy to return within 24 hours to re-clean areas of concern.